WFH Customer Service Phone Agent (Live Verify, Part-Time)

Part time in Customer Service
  • Post Date : April 6, 2022
  • Apply Before : May 6, 2022
  • Salary: $16.00 / Hourly
  • View(s) 205
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Job Detail

  • Job ID 2527
  • Offered Salary 1000
  • Experience 2 Years
  • Industry Management
  • Qualifications Associate

Job Description

Position: WFH Customer Service Phone Agent (Live Verify, Part-Time)

Location: 2727 N Central, Phoenix, Arizona 85004 USA

Type of Employment: Part-Time
About the Company: U-Haul is an American moving equipment and storage rental company based in Phoenix, Arizona, in operation since 1945. The Company was founded by Leonard Shoen in Ridgefield, Washington, who began it in the garage owned by his wife’s family and expanded it through franchising with gas stations.
Job Type: Customer Service
Job Description:Part-Time Live Verify Agents work with customers who opt to rent with U-Haul using our Truck Share 24/7 program. Customers process their rental and dispatch through the U-Haul app on their smartphones. Live Verification Agents review the customer’s information and are responsible for ensuring that everything meets the required standards to rent before approving the rental dispatch. This position also requires receiving inbound calls, making outbound calls, and interacting with the customer via chat to explain and obtain the required information to rent.Great opportunity for students, teachers, second job!*Arizona applicants in the Phoenix Metro Area will be required to work in the office.

Essential Functions:

  • Claim sessions for customers doing business with us via Truck Share 24/7.
  • Review each session for accuracy while answering any questions the customer may have.
  • Determine the proper course of action utilizing instructional materials reviewed.
  • Make outbound calls for verification of alternate contacts.
  • Communicate with the customer via phone or chat efficiently and courteously.
  • Ensure compliance with the U-Haul policies to retain customer loyalty and prevent the re-occurrence of objections.
  • Review telephone, mail, and internet procedures for each communication received and replied to each assigned customer within a specific time frame.
  • Listen to customer concerns, document them, and resolving when able.


  • Good listening, verbal, and written communication skills.
  • Inbound call/phone experience (high volume preferred).
  • Excellent customer service skills.
  • 1 year of customer service experience.
  • Logic and reasoning skills.
  • Facial recognition skills.
  • Proficiency, attention to detail, and interpersonal skills.
  • Ability to multitask and assist multiple customers at one time (online sessions).
  • Good time management skills.
  • Reasonable and predictable attendance.

This Job Might Be For You If:

  • You enjoy helping people, have an outgoing personality, and have a customer-focused attitude.
  • You thrive in a fast-paced environment focusing on quality and attention to detail.
  • You live for a challenge, are goal-oriented, be willing to learn different systems, and quickly navigate between multiple screens.
  • You communicate efficiently through an instant messaging program.
  • You can work independently delivering practical solutions, and you thrive in a collaborative team environment.

The following is required to work from home:

  • You must have a quiet, private work area.
  • Dependent and child-care arrangements must be made as if you were working at a U-Haul site.
  • All work duties, including education, must be performed at your home address.
  • If you want to switch or substitute computers at any time, manager approval is required in advance.

Salary: $16/hr

Job Skills: Customer Service

Minimum Year(s) of Experience: Any

Company Link:

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