Technical Support Specialist – Remote

Full Time
  • Full Time
  • Remote
  • This position has been filled
  • Salary: $45,000 - $75,000

Website Slopeside Technology, LLC.

Where Strategy and Technology Meet

We are looking for a tech-savvy, problem-solving, and customer service focused individual to join our professional services team. The ideal candidate will have broad technology experience, excellent written communication skills, amazing customer service skills, a great attitude, and an interest in maintaining a broad technology skillset.

This position consists of helping customers over the phone, virtual meetings, via email, using remote access tools, or other means as needed to help solve customer issues. This position requires excellent communication skills with other staff, management, and customers.

The position requires professionalism, transparency, and honesty. A successful candidate for this position recognizes when initiative is needed, can research issues on their own, and recognizes when they may need to consult with staff or management when a solution is not clear or well understood.

Common Activities:
1. Office 365 Administration
2. Computer configuration
3. User creation
4. Troubleshooting
5. Basic networking troubleshooting
6. Printer support
7. Work outside of business-hours as-needed
8. Other duties as-needed

Other skills that can be of value:
1. Google G-Suite
2. WordPress or other basic website management skills
3. Google Analytics, Google Data Studio

This position will have opportunities to spend time learning new or growing existing skills. Possible examples:
WordPress
PHP
Security
Analytics
Google Data Studio

Job Types: Full-time

Pay: $45-75k / yr

About us:
We are a small growing company. We are seeking an employee that is willing and eager to learn and do things outside of their typical role. Employees must help with other tasks outside of typical responsibilities. We expect all employees to ‘pitch in’ and help each other.

This is a fully remote position. We are headquartered in Crested Butte, Colorado. We do not expect or require candidates to be in our time zone, but we are seeking people that can align with the US time zones as all of our customers are in the United States.

We are seeking employees that value diversity, fairness, trust, transparency, and open communication. We expect employees to be respectful to each other and customers.

We are not currently able to offer benefits such as Health Insurance, Retirement Plans, etc. We do offer paid holidays, vacation time, and flexible schedules. We are a small company and continually evaluate the expansion of benefits.

Job Type: Full-time

Pay: $45,000.00 – $75,000.00 per year

Benefits:

  • Employee discount
  • Flexible schedule
  • Paid time off
  • Professional development assistance

Schedule:

  • Holidays
  • Monday to Friday
  • On call

Supplemental Pay:

  • Bonus pay

Application Question(s):

  • Do you have experience administering Office 365? Google Workspaces (G-Suite)?
  • Rate your customer service skills from 1-10, with 10 being the best. Explain your answer.

Education:

  • Bachelor’s (Required)

Experience:

  • Customer service: 2 years (Preferred)

Work Location: Remote