Service Desk Technician – Remote

Transportation

Website Control System Integrators

Job Description

We are seeking a Service Desk Technician to join our team! You will resolve computer-related issues for your clients.

Looking for a candidate to train for 2-3 weeks in Freeland or Grand Rapids area to work remote to support our Customers. Must be proficient with Microsoft Networks, Windows 10, Office 2013, Office 2016, as well as all PC trouble shooting skills. Very important to have great communication. This person must be able to handle remoting in or walking the customer through break/fix problems on their PC’s. Will be working with a ticketing system and required to provide updates daily as well as meet SLA’s as assigned. The proper candidate must be able to work independently, as a member of a team, and have excellent customer service skills. Ability to troubleshoot Macintosh hardware and software would be a plus. This candidate will work with someone in local Flint, Freeland or Holland office to get trained for the first few weeks.

Responsibilities:

  • Provide technical assistance with computer hardware and software
  • Resolve issues for clients via phone or zoom calls
  • Recommend hardware and software improvements
  • Troubleshoot and repair PC computers/laptops
  • PC Software Support
  • Password Resets
  • Solve Internet connection issues
  • Track customer issues and resolutions

Qualifications:

  • Previous experience in IT, customer service, or other related fields
  • A+ certification required
  • Basic networking skills and understanding
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Experience with Active Directory
  • Be able to troubleshoot software and operating system errors
  • Positive and professional demeanor
  • Be able to work remotely with customers to complete assigned tasks when possible
  • Absolutely must be able to pass a background check
  • Knowledge of C-sharp, .Net, and SQL a plus as well, not required

Company Description

CSI Professional Services, where we make exceptional connections between skilled candidates and industry leading companies. Our staffing services can provide you with qualified and experienced engineers, project managers, supervisors, developers, and skill trades candidates to suit your requirements by building a partnership. It is an effective way to fill direct placements or meet the needs of your special or seasonal projects without adding permanent staff. Come Join our TEAM!

Control System Integrators

Why Work Here?

At CSI, our mission is to be “solutions first.” We’re always looking for people who want to join us in our pursuit and be part of the team!

CSI Professional Services, where we make exceptional connections between skilled candidates and industry leading companies. Our staffing services can provide you with qualified and experienced engineers, project managers, supervisors, developers, and skill trades candidates to suit your requirements by building a partnership. It is an effective way to fill direct placements or meet the needs of your special or seasonal projects without adding permanent staff. Come Join our TEAM!

Control System Integrators's Logo

Address

7701 Northport Drive

Lansing, MI

48917 USA

Industry

Technology

To apply for this job please visit www.ziprecruiter.com.