IT Specialist

Information Technology

Website SVS Group

401K, Dental, Medical, Vision

Employment Type


Employment Type


Position Overview and Qualifications:

Actively recruiting a new Desktop Support Analyst on our 1st & 2nd Tier of Desktop Support. The Desktop Support Analyst is the initial point of contact for client support issues via telephone, email, & onsite visits. Their first objective, once they are in contact with the client, is to diagnose the issue. The next step is to begin troubleshooting, on an issue they can resolve, or to get the issue into the hands of someone who can resolve that for the client swiftly and efficiently. The Desktop Support Analyst then documents their troubleshooting steps and closes the ticket, sees it through to its resolution.

Additional Responsibilities:

  • Manages a que of 5-7 tickets.
  • Collaborates with the rest of the Desktop Support team on different tickets that come in to provide the most efficient resolution for our clients.
  • Has a team mentality.
  • We have a very collaborative environment and want our employees to become very well-rounded technicians.

Knowledge, Skills, and Abilities

  • Active Directory
  • Create new users, add users to groups, knowledge of distribution and security groups.
  • DNS
  • Flushing DNS on PC’s, identify what DNS server the PC is using.
  • DHCP
  • Add reservations, determine if scope is full and find IP conflicts.
  • Adding, Modifying or Removing.
  • Automotive DMS Tekion, CDK, Reynolds knowledge
  • Printers
  • Adding to server, installing drivers, locking down permissions and setting up scans to email and file.
  • Microsoft Exchange
  • Setting an account to forward and delegating permissions on a mailbox, verifying services are started, making distribution groups and mail contacts, determine transport and storage limits.
  • Desktop Troubleshooting
  • Reliable Transportation
  • Starting and connecting PC to Remote Registry, connecting to Services, recreating user profile.
  • Self-reliance, ability to stay organized and focused when working on projects
  • Creating and terminating user accounts, setting department printers, installing Reynolds & Reynolds and CDK, modifying and configuring permissions.
  • Web Browsers
  • Software installation, resetting settings, setting compatibility views, configuring advanced settings.
  • VPN
  • Installation and setup of VPN Client and AnyConnect


  • CompTIA A+

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