Customer Service Representative – 100% Remote

Customer Service
  • Customer Service
  • Minneapolis, MN
  • Salary: $15 to $17 Hourly

Eliassen Group

Your Success. Our Talent

Customer Service Representative – 100% Remote

Eliassen Group is seeking multiple Customer Service Representatives to support a local healthcare organization. This position supports in-home health screening (specifically in-home COVID testing) products and answering questions customers have about the product and its use. Specific training will be provided.

Overview:

  • All work will be 100% remote.
  • This is a contract role expected to end in April-May 2022. Long term extensions are possible but not guaranteed.
  • Hourly pay rate is between $15-17/hr w2 + benefits.
  • Interviews will take place immediately.
  • Anticipated start date is late January

Job Duties:

  • Resolve routine customer requests with products via inbound and outbound calls, roughly 60 calls per day.
  • Resolve customer inquiries via email ad chat functions.
  • Speak with customers in a courteous, friendly, and professional manner using protocol procedures.
  • Examples of customer questions include, walking through the process to order testing products, shipping updates, password resets, explanation of how the product is used, product troubleshooting. Training is provided so all Customer Service Representatives are armed with the information to answer these questions.
  • Participate in activities designed to improve customer satisfaction and business performance.

Eliassen Group

Eliassen Group's Logo

Address

Minneapolis, MN

55400 USA

Industry

Business

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