Associate Customer Advisor

Customer Service

Amazon

Job Summary:
AWS Marketplace is looking for a Business Development Manager (BDM) to scale our business by supporting customer buying experiences, pre- and post-sale, by assisting internal teams with understanding the business benefits and value proposition of AWS Marketplace, and by identifying opportunities to improve our overall processes and buying experiences. Primary BDM responsibilities include; providing support to both buyers and sellers through the AWS Marketplace purchase process, monitoring and acting upon monthly forecasts of renewal activity, and communicating and rolling out new programs to our field sales teams. The BDM will be part of a team that serves as trusted advisor to our customers, to AWS Sales Leadership, and to various AWS internal teams.

AWS Marketplace brings Amazon’s e-commerce expertise to cloud for software, data, and professional services, and is fundamentally changing how customers discover, deploy, and consume these products and services on AWS. To learn more, please visit https://aws.amazon.com/marketplace.

Key job responsibilities
Roles & Responsibilities:
Collaborates with AWS Marketplace Customer Advisors to meet or exceed assigned revenue and performance goals
Monitors renewals reporting and acts with AWS Marketplace personnel, AWS Field Sales, and Partners, to maximize renewal rates
Educates and provides enablement support to assigned internal teams such as Inside Sales Reps, Demand Generation, ISV and Partner Success Managers
Assists Field Enablement, Product Management, and Customer Advisors, with communicating new program launches to the AWS Field Sales Teams
Provides hands-on support as required for buyers as they procuring and deploying offerings available on AWS Marketplace
Submits and monitors status of promotions and incentives available to customers to, ensuring all requests are approved and incentives are applied once transactions close
Drives product improvements and innovation by ensuring customer feedback is provided back to AWS Marketplace Product Management
Constantly evaluates and proposes ways to improve existing processes for customers and internal team members

A day in the life
Life/work balance:

Our team is focused on balancing life with work, and does this via work autonomy and by prioritizing solutions and processes that enable us to scale faster than the business. There will be opportunities to work from home some days. Work hours can be flexible and typically self-defined.

About the team
Mentorship and Career Growth:

One of the keys to AWS’s success is its top-tier product management culture. You will have the opportunity to work with multiple AWS business lines that can help you accelerate your career and bring ideas to market. You will be working closely with key internal stakeholders (e.g. Marketplace Product Management & Engineering, AWS field teams, AWS Services (e.g. S3, EC2), migration teams, services, legal, operations and support).

To apply for this job please visit www.ziprecruiter.com.